Sun Hosting is 100 percent certain you will be satisfied of any web hosting
package* you chose from us. We know that we carry the most competitive prices
and all our hosting plans represent the best value in web hosting services in
the industry.
For these reasons, we offer a full, unconditional 30 day money-back guarantee* once your web site (s)
is hosted by Sun Hosting.
If, for any reason, you are not totally
convinced that our service is the best and truly represent the best value in corporate
web hosting services today, just write us an email with the reason explaining your
concern and we will completely refund you the money you have paid us.
All refund requests need to be sent to us by email before expiration of the 30-day
trial period. The 30-day trial period includes weekends and holidays, so it is 30
(thirty) days from the calendar.
Note that there are very few companies that can make you such an offer. Most other
web hosting companies will charge you an installation, dis-installation or administration
fee to terminate your contract. Not at Sun Hosting! If you are not totally satisfied
and if you feel that our services do not meet your expectations*, we will gladly
refund you the money you have paid us.
Refund cheques are mailed out two weeks following the day a request is received at our
offices. If payment for our hosting services were paid with a credit card using PayPal's
service, then a full refund* will be sent to your credit card or to your PayPal account.
Please note that to be eligible, all of our Customer Terms of Use
and all of Sun Hosting's Acceptable Use Policy
(AUP) must have been respected at all times. Any violation to any of those rules will prevent
a customer from getting a refund under the terms of our 30-day guarantee.
* Note: Our 30-day money-back guarantee only applies to regular web hosting packages.
Due to the much higher levels of complexity and setup time on any e-commerce web hosting
package, or on a virtual or dedicated server, our 30-day money-back guarantee isn't available
on any of these plans.
* Note: Our 30-day guarantee does not cover issues with your website
design, pages that have not properly been programmed, lack of experience,
inability or inexperience in the correct way to build or setup a website, since these
are always the responsability of site owners or their webmasters.
* Note: Our 30-day guarantee does not cover the registration of any new
domain name (s). Sun Hosting offers a free, one-year new domain name registration to
all new customers that host their websites on our servers. However, if a customer
elects to take advantage of our 30-day guarantee, the cost of $25.00 plus applicable
taxes will be deducted from the overall amount a customer is entitled to, since
the registration of new domain names cannot be refunded. Once a domain is registered,
it is fully paid for a period of one year and our domain registrar will not refund
us for any previously-registered new domains.
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