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Sun Hosting's Acceptable Use Policy

Updated July 23, 2008, 9.02 AM EST.

Sun Hosting is one of Canada's leading Web hosting companies that has been serving Canadian as well as U.S. businesses since 1995.

As a provider of reliable Web hosting services, Sun Hosting offers its customers the means to acquire and disseminate a wealth of public, private and commercial information. Sun Hosting respects that the Internet provides a forum for free and open discussion and dissemination of information.

However, when there are competing interests at issue, Sun Hosting reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Sun Hosting has developed an Acceptable Use Policy ("AUP"), which supplements and further explains our Terms of Use for each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing Sun Hosting's services.

This AUP will be revised from time to time. A customer's use of Sun Hosting's services after changes to the AUP are posted on Sun Hosting's web site,, will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others.

When subscribers obtain information through the Internet, they must keep in mind that Sun Hosting cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive.

Because Sun Hosting cannot monitor or censor the Internet, and will not attempt to do so, Sun Hosting cannot accept any responsibility for injury to its subscribers that results from inaccurate, unsuitable, offensive, or illegal Internet communications.

When subscribers disseminate information through the Internet, they also must keep in mind that Sun Hosting does not review, edit, censor, or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech.

Also, because the information they create is carried over Sun Hosting's network and may reach a large number of people, including both subscribers and nonsubscribers of Sun Hosting, subscribers' postings to the Internet may affect other subscribers and may harm Sun Hosting's goodwill, business reputation, and operations.

For these reasons, subscribers violate Sun Hosting policy and our Terms of Use when they, their customers, affiliates, subsidiaries or employees engage in the following prohibited activities:

Spamming -- Sun Hosting has a Zero-Tolerance Policy to SPAM. Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Sun Hosting, but also because it can overload Sun Hosting's network and disrupt service to Sun Hosting subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Sun Hosting has the discretion to determine from all of the evidence whether the email recipients were from an "opt-in" email list.

Intellectual Property Violations -- Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Sun Hosting is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Sun Hosting's policy to terminate and without any refunds the privileges of customers who commit repeat violations of copyright laws.

Obscene Speech or Materials -- Using Sun Hosting's network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. Sun Hosting is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Sun Hosting's network.

Defamatory or Abusive Language -- Using Sun Hosting's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

Forging of Headers -- Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks -- Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities -- Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks (DoS). Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

Facilitating a Violation of this AUP -- Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

Export Control Violations -- Exporting encryption software over the Internet or otherwise, to points outside the United States.

Usenet Groups -- Sun Hosting reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities -- Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.

Other Activities -- Engaging in activities, whether lawful or unlawful, that Sun Hosting determines to be harmful to its subscribers, network, operations, reputation, goodwill, or customer relations.

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the subscriber. Sun Hosting will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Sun Hosting policy or applicable law. When Sun Hosting becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a Web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate. When Sun Hosting determines that a customer or subscriber has violated its AUP or its Terms of Use, it will take action to permanently close the customer account and without any refund.

Sun Hosting also is aware that many of its subscribers are, themselves, providers of Internet services, and that information reaching Sun Hosting's facilities from those subscribers may have originated from a customer of the subscriber or from another third-party. Sun Hosting does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Sun Hosting has the right to directly take action against a customer of a subscriber. Also, Sun Hosting may take action against the Sun Hosting subscriber because of activities of a customer of the subscriber, even though the action may effect other customers of the subscriber.

Similarly, Sun Hosting anticipates that subscribers who offer Internet services will cooperate with Sun Hosting in any corrective or preventive action that Sun Hosting deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Sun Hosting's Terms of Use.

Sun Hosting also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Sun Hosting urges its subscribers to assume that all of their on-line communications are insecure. Sun Hosting cannot take any responsibility for the security of information transmitted over Sun Hosting's facilities.

Sun Hosting will not intentionally monitor private electronic mail messages sent or received by its subscribers unless required to do so by law, governmental authority, or when public safety is at stake. Sun Hosting Hosting may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Sun Hosting may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Sun Hosting Hosting assumes no obligation to inform the subscriber that subscriber information has been provided and in some cases may be prohibited by law from giving such notice.

Finally, Sun Hosting may disclose subscriber information or information transmitted over its network where necessary to protect Sun Hosting and others from harm, or where such disclosure is necessary to the proper operation of the system.

Sun Hosting expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate Sun Hosting's Terms of Use.

Additionally, Sun Hosting wishes to emphasize that when a customer accepts to host a Web site or any other Internet application on Sun Hosting's servers, that this customer fully indemnifies Sun Hosting for any violation of any law that could result in loss to Sun Hosting or the bringing of any claim against Sun Hosting by any third-party. This means that if Sun Hosting is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against Sun Hosting, plus costs, travel costs and any attorneys' fees.

We hope this AUP is helpful in clarifying the obligations of Internet users, including Sun Hosting and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to abuse at sunhosting DOT ca.

The management of Sun Hosting.

Disponible en français: Hébergement Web Canada    

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Copyright © Sun Hosting. The Sun Hosting logo is a registered trademark of Sun Hosting. All content, all photos and the Sun Hosting logo on this Web site are the property of Sun Hosting and are protected by Canadian, U.S. and international copyright laws. The Windows logo is a registered trademark of Microsoft Corp. The Linux Logo is a registered trademark of Linus Torvalds. Any other logos, trademarks or service marks on this site belong to their respective owners or their companies.